I have uploaded the eTOM document in this address http://groups.yahoo.com/group/j2eelist/files/eTOM/ (I have just this version) , a brief description for others who want to know more about eTOM :

Every business has standards and best practices, even the sprawling, rapidly changing telecom industry. The most widely used and accepted set of standards for this sector of the world communications market is ETOM, which stands for Enhanced Telecom Operations Map. The enhanced part of the title illustrates the focus on cutting-edge telecom technologies, such as DSL, broadband, and Internet-related telephony.
ETOM is a blueprint for telecom companies to implement enterprise practices
Topics are generally broken down into three groups:
Strategy, Infrastructure, and Product: including marketing and offer management, service development and management, resource development and management, and supply chain development and management
Operations: including customer relationship management, service management and operations, resource management and operations, and supplier/partner relationships management
Enterprise Management: including strategic and enterprise planning, enterprise risk management, enterprise effectiveness management, knowledge and research management, and financial and asset management
For more information you can refer to eTOM document.